I’ve seen some conversation on the community about business continuity planning around COVID-19, so want to share how we approached this at Google in our Legal Department. Here’s a detailed account of how we approached it. I included key takeaways below.
I will also be going into more detail on this topic during the upcoming virtual fireside chat hosted on this community: Adaptive Operations: How Operations Leaders Stay Agile in Times of Crisis. RSVP and I can address any questions there as well!
Having a concrete business continuity plan plays an essential role in today’s environment at Google Legal. We learned that the most valuable part of the entire exercise was sitting down with team leaders and having a conversation about what is critical and how we might think about recovering those workflows. Given how much organizations move and change over time, it is a lofty expectation to develop BCPs for each workflow and to ensure they are kept up to date. Setting aside a regular time to revisit that conversation each year and talk through the “what ifs” ensures that we’re aligned on how we would proceed.
A clear, concise and well communicated BCP is not just a nice to have, it’s a critical necessity in today’s world.