Hey team! I'm an HBS student building remote work software to drastically improve how operations teams onboard new hires and conduct performance coaching. Before this, I was part of a FinanceOps team at Livongo Health getting them ready to go public and was a VC investor for 4 years. I believe the role of CX is just starting to be realized in its importance and I'm researching a thesis on how the next great product and service companies will have tremendous digitally savvy customer operations teams. I'm mostly here to share and learn with all of you! If anyone is curious about my company or research (or just wants to chat!) - please message me!