Han Mai: Happy Tuesday everyone! We just released *The State of Business Operations 2021 Report* and I thought I'd share with this group of Ops Rockstars*.* We surveyed hundreds of operations and IT professionals to understand emerging trends and opportunities in business operations and the results were (very) surprising. The data dives into the challenges for business ops today, but also shows growing excitement about the potential of innovative technology to address these roadblocks. *
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