Virtual Fireside Chat: How Operations Leaders Stay Agile in Times of Crisis

Userlevel 1

Hey All, 

Joanne Chen here, I am a Partner at Foundation Capital that invests mainly in early-stage enterprise startups. Because of my experience, I see the value of operations and am happy to be a part of this community. 

On April 15th at 9:30am PST, I will be moderating a Fireside Chat where I will be interviewing operations leaders on how they are adapting their operations to account for the current pandemic. 

Panelists Include:

  • @Mary O'Carroll: Director of Legal Ops at Google, President at CLOC
  • @Kalpana Chandrasekhar: Former VP of Customer Experience at HotelTonight
  • @J. Ryan Williams: Executive Coach, Keynote Speaker & Workshop Facilitator

I’d like to open up this thread to any questions attendees have for the panelists, and any follow-up discussion after the panel.  


8 replies


Thanks @Joanne Chen 

Hi all, 

Excited to be joining this talented group of investors and operators next week on this panel and to be part of this community. I’m looking forward to learning from my co-panelists and sharing more on my experiences managing both operational peaks and valleys in the travel/hospitality space as well as leading a remote team of 100+. 

Looking forward to next week’s session. Feel free to message me here in the meantime with any questions. 

Userlevel 3

+1 Looking forward to being a part of this discussion.  What a great opportunity to bring people from various backgrounds in operations together!


Greetings Everyone!  And thank you @Joanne Chen, really looking forward to this panel and sharing some thoughts on how executives and leaders are re-inventing process, themselves and their organizations. 


Props to @Briana Okyere for her work to bring this event together! 


Looking forward to the webinar!

My question for all the panelists: It seems so many companies were not prepared or structured appropriately for something like this. Do you believe that companies will begin to rely more heavily on automation as a result of this pandemic?

My question is for Kalpana: What changes do you think will occur in customer success and support operations as a result of this pandemic? 

I have a question for all the panelists: What area of your company, or the companies you work with, was most heavily affected by COVID-19? And how do you think operations can impact that positively in the future?

Userlevel 1

Thank you all for joining! @Briana Okyere will be sharing the recording soon for those who were not able to attend. 

Here are the resources I shared on the call that I think will be valuable:

Userlevel 3
Badge +2

If you missed the discussion or simply want to brush up on the content, you can access the recording here!



Powered by
Terms | Privacy